Shipping policy

Last Updated: 16 December 2025

 

At Dear Magnets, every magnet is thoughtfully made to celebrate the bonds that matter most — couples, families, and beloved pets. To ensure consistent quality and careful craftsmanship, we follow a weekly production schedule and a streamlined shipping process.

Please review the details below before placing your order.

 

1. Order Processing & Production Schedule

Weekly Production Cycle

All custom photo magnets are produced once a week to maintain quality and consistency.

  • Order Cut-off: Orders placed from Saturday 2:00 PM until the following Saturday 1:59 PM will be included in the same production batch.
  • Production & Dispatch Day: All orders in that batch are produced and dispatched on Saturday (same day).

 

Important Note

  • Orders placed after Saturday 2:00 PM will be processed in the next week’s batch.
  • Once production has started, changes to the order may no longer be possible.

2. Shipping & Estimated Delivery Time

Domestic Shipping (Malaysia Only)

 

Orders are dispatched on the same day as production (Saturday).

Estimated delivery time after dispatch:

  • West Malaysia: 1–2 business days
  • East Malaysia: 3–4 business days

 

Shipping Partners

We ship using reliable local couriers such as Pos Laju and Ninja Van to ensure safe and timely delivery.

 

International Shipping

Currently, we do not offer international shipping. We appreciate your understanding as we continue to grow.

 

 

3. Shipping Costs

  • Calculated based on order weight and destination (displayed at checkout).
  • Free Shipping: Occasional promotions will be highlighted on our Site.

 

4. Tracking Your Order

  • Tracking Number: Sent via email once your order ships.
  • Real-Time Updates: Follow your package’s journey using the carrier’s tracking link.

 

5. Address Accuracy

  • Double-Check: Ensure your shipping address is correct at checkout.
  • Changes: Contact us immediately at [support@dearmagnets.com] if updates are needed post-purchase.

 

6. Damaged or Lost Packages

  • Damaged Items: Contact us within 7 days of delivery with photos and a description. We’ll replace or refund promptly.
  • Lost Packages: Reach out to [support@dearmagnets.com], and we’ll collaborate with the carrier to resolve the issue.

 

7. Policy Updates

We may update this policy to reflect changes in our services. The latest version will always be available here.

 

8. Contact Us

For questions, email [support@dearmagnets.com]. We’re here to ensure your Dear Magnets experience is seamless!