Shipping Policy
Last Updated: 2 March 2025
Welcome to Dear Magnets, where every package is packed with care and delivered with a sprinkle of magic! We’re committed to getting your orders to you securely and efficiently. Here’s everything you need to know:
1. Order Processing
- Processing Time: Orders are processed within 3–5 business days after payment confirmation.
- Weekends/Holidays: Orders placed on weekends or holidays will be processed the next business day.
- Order Verification: Rarely, we may contact you to confirm details before shipping (to ensure perfection!).
2. Shipping Options & Delivery
Domestic (Malaysia)
- Delivery Time: 3–5 business days after dispatch for West Malaysia, 5-8 business days after dispatch for East Malaysia.
- Carriers: Partnered with trusted providers like Pos Laju and Ninjavan.
International
Note: Currently, we do not offer international shipping. Stay tuned for updates!
3. Shipping Costs
- Calculated based on order weight and destination (displayed at checkout).
- Free Shipping: Occasional promotions will be highlighted on our Site.
4. Tracking Your Order
- Tracking Number: Sent via email once your order ships.
- Real-Time Updates: Follow your package’s journey using the carrier’s tracking link.
5. Address Accuracy
- Double-Check: Ensure your shipping address is correct at checkout.
- Changes: Contact us immediately at [support@dearmagnets.com] if updates are needed post-purchase.
6. Damaged or Lost Packages
- Damaged Items: Contact us within 7 days of delivery with photos and a description. We’ll replace or refund promptly.
- Lost Packages: Reach out to [support@dearmagnets.com], and we’ll collaborate with the carrier to resolve the issue.
7. Policy Updates
We may update this policy to reflect changes in our services. The latest version will always be available here.
8. Contact Us
For questions, email [support@dearmagnets.com]. We’re here to ensure your Dear Magnets experience is seamless!