Privacy Policy

Last Updated: 2 March 2025

 

At Dear Magnets, we’re committed to protecting your privacy and ensuring your personal information is handled with care. This Privacy Policy describes how www.dearmagnets.com (the "Site" or "we") collects, uses, and discloses your information when you visit, use our services, or make a purchase. By using our Services, you agree to the terms below.

 

1. Information We Collect

To fulfill orders and improve your experience, we collect:

Information You Provide Directly

  • Contact Details: Name, email, shipping/billing address, and phone number.
  • Order Information: Customization requests, payment details (processed securely via Stripe), and transaction history.
  • Account Information: Username, password, and security questions (if you create an account).
  • Customer Support Details: Messages or photos shared via [support@dearmagnets.com].

Information Collected Automatically

  • Usage Data: Browser type, IP address, device information, and interactions with our Site (e.g., pages viewed, items added to cart).
  • Cookies: Small data files to enhance Site functionality. Learn more at Shopify’s Cookie Policy.

Information from Third Parties

  • Payment Processors: Stripe (to securely process transactions).
  • Shopify: Our e-commerce platform (view Shopify’s Privacy Policy).

 

2. How We Use Your Information

Your data helps us:

  • Process Orders: Create and ship your custom magnets.
  • Communicate: Send order confirmations, shipping updates, and respond to inquiries.
  • Improve Services: Analyze trends to optimize our Site and products.
  • Secure Transactions: Detect and prevent fraudulent activity.

We never sell your data to third parties.

 

3. How We Share Your Information

We only share information with trusted partners essential to your order:

  • Service Providers: Shipping carriers (e.g., Pos Laju, Ninjavan) and payment processors (Stripe).
  • Legal Compliance: To comply with laws, enforce policies, or protect rights.

 

4. Your Rights

You may:

  • Access: Request a copy of your personal data.
  • Correct: Update inaccuracies in your account.
  • Delete: Ask us to erase your data (where legally permitted).

To exercise these rights, contact us at [support@dearmagnets.com].

 

5. Data Retention

We retain your information only as long as needed to:

  • Fulfill orders and comply with legal obligations (e.g., tax records).
  • Resolve disputes or enforce policies.

 

6. Security

We use industry-standard safeguards to protect your data. However, no system is 100% secure. Avoid sharing sensitive information via unsecured channels.

 

7. Third-Party Links

Our Site may link to external websites (e.g., social media). We’re not responsible for their privacy practices. Review their policies before sharing data.

 

8. Children’s Privacy

Our Services are not intended for users under 16. We do not knowingly collect data from minors.

 

9. Policy Updates

We may update this policy as our business evolves. The latest version will always be available here.

 

10. Contact Us

For questions or requests, reach us at [support@dearmagnets.com]. We’re here to protect your privacy while crafting your custom magnets!